FAQs

No matter the Umrah Package you choose from our array of pre-designed Umrah package deals or design your own one, our well-experienced Hotel Reservation Department utilises our direct link with the best 5-star, 4 star & 3-star hotels in the nearest vicinity of Haram in both Makkah and Medina to arrange triple sharing room for individuals travelling with their parents, couples with a kid or two women with one mahram.

Yes, you can. Being associated with the top-notch and luxurious hotels of Makkah and Medina, Bismillah Tours has built a Hotel Booking Department where our tour advisors put effort to compare different aspects of hotels, then prepare a list of quality service providing hotels and present it to our clients so they will choose from the wide selection of hotels available in the list ranging from 5 star deluxe to 3-star economy hotels – subject to availability – that best match their budget and class.

Definitely! With us as your Umrah tour operator, you have nothing to worry. Our affiliations with best air travel service providers make us capable to let you add a stopover in your Umrah packages and make a rejuvenating destination Umrah for enjoyment or meet-up with your family at any destination whether it be Antalya, Morocco, Dubai, Pakistan, India, China or any other location before you go to fulfil your religious duties of Umrah.

Yes, there are. At Bismillah Tours we work hard and do our best to play all the tricks we have to find you a comfortable yet economical flight ticket for your religious getaway and add it in your Umrah package. Our affiliation with numerous airline companies and experienced ticket consolidators enable us to compare, shortlist and select the best flight that is comparatively cheaper than the rest in your selected date of departure. All you have to do is book your Umrah package with us and rest is completely our concern as we dedicate to help our customers save more whilst getting the best Umrah experience.

Surely the baggage allowance to which you are entitled to will vary from airline to airline. Some permit two bags of 23kg individual to be carried by a single person with 7kg of hand carriage that can be taken inside the aircraft cabin. If by chance you are not sure what the criteria of any specific airline for the baggage is then you can freely contact our knowledgeable advisors to provide you with authentic information to let you avoid any sort of hassle at the airport.

Generally, we do not include ground transfers to keep the prices of our Umrah packages low and in budget range. But you can add it in your personalised Umrah packages for a hassle free pilgrimage experience. You don’t have to go through the trouble of talking yourself with bus and taxi drivers at the airport, as our links with the best taxi service providers in KSA allows us give freedom to you to add arrival and/or departure transfer in advance or you can contact our expert travel planners to get everything arranged on your behalf.

Yes, we do offer a vast variety of Ziyarat included Umrah packages to our valued customers. These packages include Ziyarats to House of Prophet (PBUH), Masjid-e-Quba, Masjid-e-Qiblatain, Jannat-ul-Baqi, Arafat, Mina, Mountain Thour, Mountain Hira, Uhad Mountain, Mountain Al Noor, Jannat-ul-Maula and other holy sites in both Makkah & Medina. You can also freely ask us to add ground transportation in your Umrah packages that picks you up from right outside your accommodation in both the holy cities and take you for Ziyarat to numerous holy sites. For your better convenience, the driver appointed to take you for Ziyarat is knowledgeable enough to act as a tour guide.

No matter what your requirements are, whether you want a Fortuner, Hiace, Land Cruiser, GMC or any other vehicle depending on your comfort level, you can ask us to add it in your Umrah packages to have a marvellous and comfortable Umrah journey experience.

No! when you book an Umrah package with us then you are only permitted to visit three cities – Jeddah, Makkah, and Medina – because all of our Umrah packages include only Umrah Visa, not a tourist visa. The Saudi Government is working on relaxing these rules but has not declared any announcement yet. Visits to other cities of KSA will not be a part of the Umrah package you choose or design at Bismillah Tours. We will update this space once the rules reflect in the visa system.

Yes, you may have an Umrah visa without having a British Passport, if:

• You have a passport endorsed with “indefinite stay”
• You are living with your British National spouse
• You have a work permit visa
• You have a student visa

Contact our experienced tour advisors to get to know more about the detail of visa policy.

Umrah Visa can only be obtained through an authorised Umrah Agency’ that is approved by the Ministry of Foreign Affairs. Choose Bismillah Tours as we are an authorised and approved agency from the Saudi Ministry of Hajj and Umrah. Our Visa Processing Department has direct access to the online portal of the Saudi Embassy that enables us to issue 4 digit license number on behalf of the Saudi Authority. To get your visa without any hassles, you just need to send us the following documents:

• One recent passport size photograph with white background
• A newly converted Muslim required a certificate from a mosque or an Islamic center stating that the applicant is a Muslim
• A valid passport for at least 6 months from the date of submission of the application form
• A marriage certificate for wife or birth certificate for kids accompanied by their husband or Father

When you book Umrah packages with us, we share various useful material and send you various resources for performing rites of Umrah without any mistakes. You can ask for them to be sent via email. We can also give you a free printed guide and instructions manual about Umrah. We believe it is important to have enough information regarding rituals of Umrah before you leave. So you should prepare as much as you can.

Yes, you can! And we also encourage you to make sure you are happy with your Umrah trip itinerary before booking the Umrah package. So, if you and a group of friends, colleagues or even your school or business fellows would like your own personally designed Umrah package booked with itinerary of your choice, get in contact with our very talented Umrah advisors working in the itinerary designing department; they can tailor an itinerary just for you.

No! For the Umrah trips there is no age restriction but an adult must accompany all children under the age of 18 throughout their blessed Umrah journey. Younger children can go for Umrah but check the flight booking policies for the minimum age and ticketing policies regarding children of various ages. Most of the airlines provide free traveling to children below 2 years of age whereas, children older than 2 years and below the age of 12 have to pay partial amount of flight tickets. Talk to our ticket consolidators working in the dedicated ticket issuance department to book your family Umrah for traveling with children.

Performing rites of Umrah with people you know doubles the pleasure and excitement of gaining blessings. That is why we give you the option to select your pilgrim group size. This means if your group is small with 2 or more people or a large group of more than 10 pilgrims, most of our Umrah packages you can book are designed to facilitate any group size. Specially, these packages include flights of same airlines together and hotel rooms on sharing basis. Our booked vehicles through partnered transport service providers are purposefully booked to carry up to 24 pilgrims at a time.

Payment is required in full for visa processing – this is a requirement by the Saudi Ministry of Hajj & Umrah. Refunds on the ground arrangements portion cannot be given. Depending on the ticket type we may be able to refund the ticket after cancellation charge has been deducted as per the airlines’ policy. But if the ticket has not yet been issued, then there will be no cancellation charges whatsoever.

It is a requirement of the Shariah as well as the Saudi government also prohibits a woman travelling alone to perform Umrah and presence of a mahram i.e. father, son, brother, nephew, or husband is a must when departing for Umrah. However, women above the age of 45 or above can perform Umrah by herself. For this we have designed a number of lady only Umrah packages for your selection. Just browse through our range to select the most suitable one or design your own lady only Umrah package hassle-freely.

If you are confused about how to split the nights during a virtuous trip towards Makkah and Medina, then just contact our well-trained tour advisors that will give you the best suggestions upon using their years of experience. However, we offer different Umrah packages in which you will find the best fit for how much nights you can spend in Makkah or Medina. You can choose any of them. Following are a few practices done by pilgrims:

• If you want to choose 10 days Umrah Package, then we suggest you to split the total duration in half. Let’s say 5 nights in Makkah, 5 in Medina
• If you want to complete 40 prayers in the Masjid Nabawi then spend 8 nights in Medina and remaining in Makkah.
• If you want to spend a few days in Makkah to perform Umrah first, then go to Medina and then again come back to Makkah and leave from Jeddah. If you want this, then choose our Umrah package include 3 nights Makkah, 5 Nights Medina, and 3 Nights Makkah again.

The Umrah is physically demanding and should be undertaken only by those who are fit enough to perform the rites. However, if adequate preparations are made, the disabled Muslims can fulfil their wish of performing Umrah. For this, Bismillah Tours is committed to make Umrah journey widely accessible regardless of ability or disability by offering a huge range of well-catered senior citizen Umrah packages. Our IATA certified advisors use our association with the leading airlines, affiliation with the best service providing hotels, and partnership with the ground transportation agencies, we design these Umrah packages with reasonable adjustments to facilitate the requirements of disabled travellers – such as arrange facilities for the disabled at Jeddah airport, booking ground floor accommodation in hotels that are equipped for the disabled and arrange special vehicle that will also carry wheelchair. Please contact our Package Designing Department to get further information on any of these Umrah packages that include facilities for disabled persons.

Bismillah Tours is bonded by ATOL protection and protected financially so every Umrah package you book with us is financially protected. Hence, when we receive money from you, the funds are deposited into a Dedicated Customers’ Account. The money remains in this account until the day of departure of your Umrah journey so in an unlikely event that Bismillah Tours ever gets broke, your money is still safe and you would get it back in full. Our ATOL protection ensures your money is fully protected and our bonding ensures you do not get stranded anywhere.

Yes! Talk to our friendly live chat advisers or have a voice call with our experts support staff functioning under friendly customer support department to get assistance at every step while designing your Umrah package with your own desired facilities. Just click the chat now button at the bottom right corner to connect to one of them and get assistance regarding your every need. Alternatively, simply use the call now button to have a quick call with our masters of Umrah!

Yes! You can pay for the Umrah package on monthly basis or easy instalments. We want to make your Umrah package booking as stress-free as possible which is why we have developed our flexible payment options. When you book Umrah package with Bismillah Tours, we can offer you 3 payment plans on request including pay monthly option, low + 3 instalment plan and 2 equal payments option.

Under our monthly option, pay a small initial amount and then follow up with equal monthly payments.

With this plan, pay a low deposit at initial booking and then pay the remaining amount in three equal instalments.

In this plan, you split the total cost in two equal payments and pay the first half at the time of booking and pay the second half 30 days before your departure dates.